PLEASE READ THE SUPPORT PAGE BELOW. FOR ALL OTHER INQUIRIES PLEASE EMAIL US: HILLZY AT GMAIL DOT COM
SHIPPING POLICY
- SHIPMENT DAYS ARE TUESDAYS. THIS DOES NOT INCLUDE NATIONAL HOLIDAYS.
- ALL ITEMS ARE SHIPPED VIA CANADA POST ONCE ITEMS ARE SHIPPED, TRACKING WILL BE SENT VIA EMAIL.
- PLEASE ALLOW UP TO 3 WEEKS FOR ANY WEB ORDER TO PROCESS AND SHIP, UNLESS STATED OTHERWISE.
- CUSTOM PIECES REQUIRE 4-6 WEEKS PRODUCTION TIME
- TRACKING NUMBERS ARE PROVIDED BY EMAIL TO THE SAME EMAIL ADDRESS USED AT CHECKOUT
- XHILLZY IS NOT RESPONSIBLE FOR PACKAGES THAT HAVE INCORRECT, INCOMPLETE OR INSUFFICIENT ADDRESSES, PHONE NUMBERS, OR EMAILS PROVIDED TO US BY THE CUSTOMER DURING CHECK OUT.
- XHILLZY IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES. YOU MUST FILE A CLAIM WITH YOUR POSTAL SERVICE DIRECTLY.
- PACKAGES MARKED "RETURN TO SENDER" WILL BE REFUNDED MINUS THE COST OF SHIPPING.
- PACKAGES MARKED AS "DELIVERED" DO NOT QUALIFY FOR A REFUND OR REPLACEMENT. IF YOU HAVE NOT RECEIVED ITEMS MARKED AS "DELIVERED", YOU MUST YOU MUST FILE A CLAIM WITH YOUR LOCAL POSTAL SERVICE.
RETURN POLICY
- *ALL SALES ARE FINAL*
- NO REFUNDS OR EXCHANGES.
- NO CANCELLATIONS OF ANY ORDER; PROCESSED OR PENDING.
INTERNATIONAL ORDERS
- XHILLZY IS NOT RESPONSIBLE FOR FEES/DUTIES AND LOCAL TAXES THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO.