Support

PLEASE READ THE SUPPORT PAGE BELOW. FOR ALL OTHER INQUIRIES PLEASE EMAIL US: HILLZY AT GMAIL DOT COM

SHIPPING POLICY 

  • SHIPMENT DAYS ARE TUESDAYS. THIS DOES NOT INCLUDE NATIONAL HOLIDAYS. 
  • ALL ITEMS ARE SHIPPED VIA CANADA POST ONCE ITEMS ARE SHIPPED, TRACKING WILL BE SENT VIA EMAIL. 
  • PLEASE ALLOW UP TO 3 WEEKS FOR ANY WEB ORDER TO PROCESS AND SHIP, UNLESS STATED OTHERWISE.
  • CUSTOM PIECES REQUIRE 4-6 WEEKS PRODUCTION TIME
  • TRACKING NUMBERS ARE PROVIDED BY EMAIL TO THE SAME EMAIL ADDRESS USED AT CHECKOUT 
  • XHILLZY IS NOT RESPONSIBLE FOR PACKAGES THAT HAVE INCORRECT, INCOMPLETE OR INSUFFICIENT ADDRESSES, PHONE NUMBERS, OR EMAILS PROVIDED TO US BY THE CUSTOMER DURING CHECK OUT.
  • XHILLZY IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES. YOU MUST FILE A CLAIM WITH YOUR POSTAL SERVICE DIRECTLY. 
  • PACKAGES MARKED "RETURN TO SENDER" WILL BE REFUNDED MINUS THE COST OF SHIPPING.
  • PACKAGES MARKED AS "DELIVERED" DO NOT QUALIFY FOR A REFUND OR REPLACEMENT. IF YOU HAVE NOT RECEIVED ITEMS MARKED AS "DELIVERED", YOU MUST YOU MUST FILE A CLAIM WITH YOUR LOCAL POSTAL SERVICE.

      RETURN POLICY

  • *ALL SALES ARE FINAL* 
  • NO REFUNDS OR EXCHANGES.
  • NO CANCELLATIONS OF ANY ORDER; PROCESSED OR PENDING.

    INTERNATIONAL ORDERS

  • XHILLZY IS NOT RESPONSIBLE FOR FEES/DUTIES AND LOCAL TAXES THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO.Â